FAQs

What tech do I need to be able to do this course?

You’ll need a device with a stable internet connection, camera and a microphone. You may need to close programmes running in the background to allow your system to use its resources for the tandem tools.

We also recommend you use headphones during the tandems to avoid any echo.

I haven’t received a confirmation mail. What should I do?

First, check your spam folder or any other folders that it might have gone to. We also ask you to wait a little while – sometimes it takes a little bit longer for the email to go through. If you still haven’t received anything after a couple of hours, let us know by emailing tandemmooc@uoc.edu and we’ll see what’s going on.

I can’t remember my password.

No problem. Click here to reset it.

It’s my first day on the course. Where do I start?

First of all, login with your username and password. Click on Course and you’ll be taken to the classroom. Once you’re there, visit the Welcome section and watch the videos to orientate yourself. Then, check the material for the week and follow the links to help you find your way around the tools.